Kaya99 is committed to ensuring the privacy and security of your personal data at all times. This document transparently explains how we collect, use, store, and protect your information as a user of our platform.
We take every aspect of data protection seriously. Below are the core principles that underpin the kaya99 Privacy Policy.
All data transmitted between your device and kaya99 servers is protected by military-grade 256-bit SSL encryption. Your information cannot be intercepted or read by third parties during transmission.
Your personal data is stored on servers protected by layered firewalls and intrusion detection systems. Database access is restricted to authorized personnel only.
Our role-based access control (RBAC) system ensures that only authorised personnel can access specific user data. All access is logged and regularly audited to detect any unusual activity.
Kaya99 does not sell, rent, or disclose your personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this policy.
Our identity verification (KYC) process uses secure channels and is handled by trained staff. Verification documents are stored in encrypted format and deleted when no longer required by law.
The kaya99 Privacy Policy is reviewed and updated regularly to ensure compliance with current legislation and industry best practices in user data protection.
Welcome to the kaya99 Privacy Policy page. This document is the official agreement between you as a user of our platform and kaya99 as the operator of our online gambling website and services in https://kaya99.bet. This policy applies to all users who visit, register, or use any services provided by kaya99, including our website, mobile app, and official communication channels.
We understand that privacy is a fundamental right. As a platform trusted by over 500,000 members in Malaysia and across Southeast Asia, kaya99 takes this responsibility very seriously. We don't just comply with applicable laws — we go further by implementing industry best practices to ensure your personal data remains secure at all times.
By using the kaya99 platform, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, we encourage you to stop using our services and contact the support team to close your account.
Important Note: This Privacy Policy should be read together with Terms and Conditions kaya99. Both documents together form the complete agreement between you and kaya99 regarding the use of this platform.
Kaya99 collects various types of information to enable us to provide a quality, secure, and personalised service to every user. The following are the main categories of information we collect:
Registration and Identity Information: When you register a kaya99 account, we collect your full name, date of birth, email address, phone number, and residential address. This information is required to create your account, verify your identity (KYC process), and comply with applicable legal requirements.
Financial Information: To process deposits and withdrawals, we collect your payment method details such as bank account numbers, e-wallet information (Touch 'n Go eWallet, Boost, GrabPay, and others), or cryptocurrency wallet addresses. We do not store full credit card numbers — all card data is processed directly through licensed, PCI-DSS compliant payment gateways.
Usage and Technical Information: We automatically collect technical data when you use our platform, including:
Verification Documents: As part of the KYC process, we may request a copy of your identity card or passport, proof of address (utility bill or bank statement), and a selfie for further verification. All documents are processed through fully encrypted channels.
| Data Category | Purpose of Collection | Data Retention Period |
|---|---|---|
| Identity Data | Account registration, KYC, legal compliance | 5 years after account closure |
| Financial Data | Transaction processing, fraud prevention | 7 years (audit requirement) |
| Usage Data | Service improvement, analytics | 2 years |
| KYC Documents | Identity verification, AML compliance | 5 years after verification |
| Communication Data | Customer support, dispute resolution | 3 years |
The personal data we collect is used responsibly and only for legitimate purposes. kaya99 does not use your data for any purpose other than those stated below without obtaining your consent first.
Service Provision: The primary purpose of data collection is to enable us to provide a fully functional online gambling platform. This includes creating and managing your account, accurately processing deposits and withdrawals, displaying your game history and win records, and activating responsible gambling features such as deposit limits and self-exclusion.
Security and Fraud Prevention: Your technical data and usage patterns help us identify and prevent fraudulent activity, money laundering (AML), and unauthorized access to your account. Our security systems monitor transactions in real time to detect any anomalies.
Legal Compliance: As a licensed operator, kaya99 is required to maintain certain records and report suspicious transactions to the relevant authorities. This is a legal obligation that we cannot waive even at a user's request.
Communication and Support: We use your contact information to send important account notifications, verify transactions, and provide technical support through our support channels. With your consent, we also send relevant promotional information and special offers.
Marketing Preferences: You may opt out of marketing communications at any time by contacting our support team or through your account settings. This does not affect the delivery of important account-related notifications.
Kaya99 does not sell, rent, or trade your personal data to any third parties. However, there are certain situations where we need to share your information with trusted parties to ensure our services function properly and remain legally compliant.
Third-Party Service Providers: We work with various service providers that help us operate the platform, including PCI-DSS compliant payment gateway providers, licensed KYC verification services, game software providers, as well as analytics and customer support platforms. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legal Requirements: kaya99 may disclose your personal data to government authorities, regulatory bodies, or law enforcement when required to do so by law, court order, or to prevent financial crimes such as money laundering and terrorism financing.
Business Transfers: If kaya99 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should this occur, and you will have the option to close your account if you do not agree with the new terms.
International Transfers: Some of our service providers may operate outside Malaysia. Any international data transfers are carried out in accordance with recognised protection mechanisms, including standard contractual clauses and data protection impact assessments.
The kaya99 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure the security of your session. Cookies are small text files stored on your device by your web browser.
We use several categories of cookies:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the kaya99 platform and prevent you from accessing certain features.
Cookie Controls: You have full control over non-essential cookies. New visitors will be shown a cookie notification allowing you to choose which cookie categories you consent to.
Kaya99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our approach to data security is proactive and built on continuous improvement.
Technical Measures:
Organisational Measures:
While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.
As a kaya99 user, you have certain rights regarding the personal data we hold about you. kaya99 respects and facilitates the exercise of these rights in accordance with applicable data protection laws.
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data through your account settings or support.
You may request deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing or profiling purposes.
You may request your data in a structured, machine-readable format for transfer.
You may request a restriction on the processing of your data under certain circumstances while an investigation is in progress.
To exercise any of the above rights, please contact the kaya99 support team via 24/7 live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request to ensure the security of your data.
Right to Erasure Limitations: Please note that the right to deletion is not absolute. kaya99 may need to retain certain data to comply with legal obligations, resolve outstanding disputes, or prevent fraud. We will inform you of any limitations applicable to your request.
The kaya99 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect personal data from minors. All registrants are required to confirm that they have reached the legal age for gambling in their country or region during the registration process.
If we find that a person under 18 years of age has registered an account, we will immediately close the account, delete all related personal data, and process any applicable balance in accordance with established procedures. We encourage parents and guardians to use parental control software to prevent children from accessing online gambling platforms.
Kaya99 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via in-platform notifications or email to the address registered with your account, at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page with the last updated date clearly stated at the top of the document. Your continued use of the kaya99 platform after any changes take effect will be deemed as your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
For any enquiries, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Officer through the following channels:
Kaya99 guarantees the privacy and security of your data at all times. Register now and experience an online gambling platform trusted by hundreds of thousands of members across Malaysia.